We want you to be satisfied with your purchase from CutCraftStudio.
Since most of our products are customized and made-to-order, returns and refunds are limited.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 3 days of receiving the item. We will review the issue and offer a replacement or suitable solution.
Customized Products
Due to the personalized nature of our products:
- Customized items cannot be returned or refunded once production has started.
- Customers are responsible for confirming the correct customization details before production begins.
Order Confirmation
All customized orders will be confirmed via WhatsApp or phone before production starts.
Contact Us
If you need assistance regarding your order, please contact us through our website contact page.